General Terms and Conditions

Seiler Instrument Company has always had a complete satisfaction purchase policy and we will try to work with you to resolve any merchandise issues that you may have. 

Rental Terms:
See attached or contact us at 888-263-8918 or email us.

Seiler Shipping and Return Policy:

Shipping

Our goal for all orders is ship within 24 hours.  Most orders received before 2 p.m. CST will ship the same day.  If an item is on backorder you will receive notification via email or the delay and expected time of shipment. 

Tracking
Seiler will send an email at time of package shipping which will include a UPS tracking number.  You can track your shipment progress online at http://www.ups.com.

Sales Tax
We are required to collect tax in the following states: Arkansas, California, Missouri, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Nebraska, South Carolina and Wisconsin.

Shipping charges
There is a minimum $5.00 charge on all shipments. The freight charges will be calculated using the current UPS rates, rounded up to the next $5.00 increment to cover any handling and packaging charges.

Return Policy:

Non returnable items:  Any consumable supply items including, but not limited to; spray paints, lathes, tape, some types of software, etc.

Return Procedure

If you choose to return merchandise you must request a Return Merchandise Authorization (RMA) via email to [email protected] before making a return. 

1.  Requests for return authorization must me made within seven (7) calendar days of receipt of the product and must be returned “pre-paid freight” within 7 days of return authorization.   Customers wishing to return items please call 800-489-2282, ext 362 and ask for a return authorization number or you may email us at [email protected]
Note:  Please reference in the subject line, your order number and company name.  Once you receive email instructions from Seiler that include your return authorization number or RAN, please ship or return to office where purchased.  Returns that are shipped freight prepaid to the original office that it was purchased from, unless otherwise notified.  Please retain a copy of the RAN number and shipping receipts for your records until the return has been completely processed. It is your proof that your return request was approved.  Merchandise returned without authorization or in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions. All returns will be subject to inspection prior to credit. Returns must be in new condition for credit.

2.  Returned items that are received prepaid within twelve (12) working days of our shipping date and in new condition are subject to the following Restocking Fees:

         Mis -shipments          0%         
         Special order items- 25%
         All other items-          10%
    
Please Note:  The Restocking Fees will be waved if an upgraded product is ordered.
     
  3.  Returns must be shipped in their original condition in which they were received with sale tags, invoices/packing slips and packaging intact. Returns must be packaged securely for shipment and must be returned pre-paid shipment.

Damaged Merchandise/Insurance

Please note that damaged merchandise is not defective merchandise. Defective merchandise represents a basic flaw in the design or construction of the item and these claims are handled directly with the manufacturer under the manufacturer’s warranty.

Notification: If you receive a package that is damaged please refuse the packaging and contact us within three (3) business days so we can assist with a claim against the carrier. We cannot assist with packages that have been accepted and then later claimed as damaged. If you receive an item that is defective, please contact us within 3 business days with notification of the problem. We will gladly correct the problem directly or with the manufacturer.

Insurance: Items damaged during shipping should be covered by insurance (automatic up to $100 with UPS). We encourage all customers to obtain insurance protection if they have concerns. Simply note your request for insurance on your order and we will charge or bill you accordingly. In no event should you accept a package from the carrier if it is damaged. You should immediately contact the carrier so as not to void any claim. Returning your item to our store could void your insurance by the carrier and we will not be able to take back your merchandise and issue store credit or replacement.